Bad service

November 2017 undecided to amalgamate all my accounts with one service provider,namely Telkom. I opted to take out the r799 package 10mbps uncapped plan which was on offer. Since November till January there was billing issues as the Telkom agent ommitted to increase their limit from R200 to 2000 resulting in bounced debit orders. I managed to rectify this issue with them after multiple frustrating phone calls and not one call back from a manager or team leader. Each time I was promised someone would call me and needless to say I was the one calling them each time. This evening of the 18 February I decided to call into Telkom to test the line speed....as this is the first time I am actually at home for a full day...the call centre agent in the technical department informs me that one system states 10 mbps Hower the linespeed is and has always been since the start of the package a 4mbps. My account that is sent to me shows I am being billed for 10mbps. Why is it so hard to get what I am paying for with Telkom . Why do I have these constant issues. Why is my first experience with Telkom ADSL so bad ? Is this the norm to be expected ? Why does nobody phone you back. ? Why is it that when I ask what the turn around period is, then I get told that he or she cannot confirm to me the turn around time for an escalation. Telkom you are in breach of contract as stipulated in your own agreement . I have paid for your services which you are yet to deliver . I am tired of begging for service and now request what is my right as a consumer in order to take this matter further .