Bad Service

My number is 083) ********** had suddenly today 15/02/2018 said no service. I assumed its network related but it kept on doing that the entire day. I then went to Mall of Africa Telkom to find out what is the issue. The lady who was assisting ne said probably th simcard is faulty I needed to do simcard. She then realized that my contract was ceased, and she referred me to the phone, billing department then told me it was cancelled in error. She told me she sent email to back office to resume the contract. I then insisted that I can’t wait for tomorrow, as I have no phone now. She then asked me to hold as she will speak to the team leader, and came back to say the team leader is contacting the back office to correct this as they apparently are opened until 18:00 and it was after 17:00. Until now I have no phone, because Telkom has cancelled my contract as a system error.