FS
Farzaana S
1 reviews | Active since Feb 2018
15 Feb 2018, 13:05
Bad service
Telkom is useless, I app**** for an ADSL line and they said it will take up to 7 to 21 days but I'm literally waiting for over an month now and it's still with the network department. I've been calling them but no progress at all, they tell me the same things over and over and when they escalate the order and i call to follow up on that they just give me a new reference number. This is ridiculous
When I do phone to complain no one can put me through a manager or someone higher then them. literally no one can help me. What do I do?
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Telkom's replyOfficial
16 Mar 2018, 07:47Good day Sulaiman Salie,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no, order no, ID no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply16 Mar 2018, 07:47
Official
Good day Sulaiman Salie,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no, order no, ID no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,