Bad Service
Good afternoon, I have a Waya Waya prepaid line where i pay an annual rental fee for the line and buy airtime to make calls, the system was working fine for me as my wife and i both have cellphones and mainly use the phone for receiving calls however should we needed to make we buy airtime. December last year i bought some airtime to make a call and i was unable to do so I kept on getting an automation reply answer that my account is invalid. I called the 10210, 10213, 10217 numbers a few times but every time you speak to someone else and you get a different answer but no joy i resolving the issue. I also went to the Telkom store at N1 city and spoke to the manager there Etian and he is also was unable to assist. It's now been three weeks since and still no answer. I'm not sure how to fix this or even who to talk to. I'm very frustrated with the service and i i'm trying to escalate my issue so i can get the problem fixed.
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Replies (4)0
Replies (4)
Telkom's replyOfficial
08 Mar 2018, 10:36Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 Mar 2018, 10:36
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
08 Mar 2018, 10:36Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 Mar 2018, 10:36
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
12 Mar 2018, 12:22
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply12 Mar 2018, 12:22
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Mar 2018, 13:43Good day,
My home telephone number is *** my cell number is ***.
i am available on my cell anytime during the day, looking forward to be hearing from you.
Many thanks
Clint
's update12 Mar 2018, 13:43
Reviewer Update
Good day,
My home telephone number is *** my cell number is ***.
i am available on my cell anytime during the day, looking forward to be hearing from you.
Many thanks
Clint