Bad Service

I called Telkom directory service and spoke to Candice today just after 15:15hrs. I advised her that I received a call from a company and am trying to call the number but cannot get through. After she advised that she cannot track a company or that Telkom cannot provide the name of the company which I questioned, Candice repeats herself very abruptly and then immediately transfers me to the Menu options. Is that the service Telkom provides. Fair enough an agent can advise someone accordingly but offer further assistance, Thank them and say good-bye as that ought to be part of good customer service, Candice. Now look forward to a meeting with your manager!!