Bad Service!!!!!!!!!!

Good Day Hello Peter/Telkom We have been trying to get wifi sorted out at our house for the last 3 months. We went to the Telkom store in The Glen on 26 November 2017 and my mum filled in all the documents required, we were then told that someone would come out in the next 7 working days, somebody on came out on 12 December 2017 and told my mum that they need to fix something at the box and he will put in request and someone will come out, in January my mum called the call centre and they told my mum know request was logged and that the will send a request and someone will come out. It is now the 7th of February 2018 and not one has come out yet.

Reference number: ********** 14 Please assist us in this matter.

Thanks Nita