Bad service

We are a business operating on the North coast of Kzn ( Umhlali). We have been without telephone, fax. internet services since Monday the 29/01/2018. We complained numerous times to all the relevant telkom complaints departments, and till today we are not aware of the current status of having our lines repaired. Not having these services has had negative impact on our business as we have lost alot of business and cannot be reached by majority of our customers. We would like to know whats going on in regards to these repairs and given a answer as when we will have these services restored, We feel its ********* as we are paying for a service that Telkom fails to deliver. We have been to telkom in the Ballito junction to try and complain about the problem. We were told that they cannot and do not handle complaints at their branch. They refused to give us the managers details or let us speak to them. They as a Telkom representative played no significance in helping us resolve this matter. We have tried for a week 100s of times trying to get through to telkom and it sometimes seemd impossible, i think they are probably the only telephone company in the world that never seems to answer their phones.