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1 reviews | Active since Nov 2016

01 Feb 2018, 14:25

Bad Service

Placed order 15 January for the "January Deal" with telkom. Was told delivery would take 7 - 14 working days, still waiting for my order, called the customer service number countless times, only now to be told order was only completed on 24th Jan and delivery will take 7 - 14 working days AGAIN and there is no stock available!! This is the second time i am receiving bad service with telkom that is besides my billing which is always a nitghmare!! First incident was with the order of a laptop that was on special I added it to my account and agreed to a 24 month contract. Only to be told almost 2 months down the line, there is no longer any stock and the promotion has ended! Is this going to be the same story?? Can someone please advise!

0
Replies (2)
Telkom
Telkom's reply23 Feb 2018, 08:07
Official

Hi afiesa-duarte,


Thank you for making contact with us.

Please be assured that we have sent your query to the Online sales Team for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update23 Feb 2018, 15:58
Reviewer Update
Thank you for your response. Again after following up with this order. I was told today that the order was only placed yesterday. Previous consultant I spoke to in the week gave me a different story about order will be delivered this week. Another week has passed and still no delivery, kept being told that delivery will take between 7 - 14 working days then 5 - 7 working days. So many working days has passed. Consultant I spoke to during the week told me she will escalate the issue with the courier company as well. I have a delivery order number that i received 2 weeks ago. and yet still no delivery ( ********** 36A) received a TIN number as well ( ********** ) but no devices. So in essence i am paying for the upgrade but haven't received any devices attached to this upgrade!!