Bad service

I have a 4 mgbs uncaped line with telkom and I recently moved to a new address, at the beginning of January I app**** for my line to be moved to said new address. An appointment to do this was scheduled and confirmed for the 12th of January 2018. However no one showed up on that day. I phoned telkom and they said they would escalate the issue. Several days passed and nothing happened. I then phoned them again and again and again as with each call I was told the issue would be resolved and there after nothing would happen. I spoke to a total of 23 individuals. The 23rd person finally gave me a new date and an appointment was scheduled for the 27th of January 2018. Again i was not called by a technician and no one showed up. The following monday i phoned telkom again and they then booked a new appointment for the 31st of January 2018. The appointment was confirmed via sms again and the installation was to take place from 8 am until 4 pm. The technician finally showed up at 3pm. He inspected the area as to see if it would be possible to install the line and then confirmed that it is and explained how they would do this and that this would happen that same day. He spend all of 10 minutes at my home and then climbed in his vehicle without providing me any further information accept that he would need me to be at home for the installation. He left and did not return. I have today again phoned telkom who then explained to me that the technician had logged a line fault and the issue was now with the lines department who scheduled a date for the 6th of February 2018 to fix this fault. I work from home and i also study through UNISA. For both of these things I require internet connectivity. It has now been a month that i have been without such connectivity. And telkom has been to try and put it politely “pathetic” in their endeavors to give me such connectivity. I also have an invoice from telkom to pay for this service that i am not receiving (my wifi) and the last consultant i spoke to advised me to make use of lte as to accommodate me in the mean time while the line issues are being corrected. I would however also have to pay a substantial amount of money for this lte service. At current telkom is under the terms of common law in breach of their contract with myself as i am paying for a service that they are not delivering. It could also very well lead to my inability to do my work or attend to my studies. I would like telkom to realize that i will not be paying for anything until such a time that i have internet once more. And will only pay for one service as i expect them to accommodate me for free with an alternative solution whilst they fix their mistakes. And if no such an alternative is presented to me i will then take the necessary legal steps towards them for being in breach of contract as well as for damages suffered by me as a result of this. My inability to connect to the internet may very well cost me my job and my future as a university student and telkom must not for a moment think that i will hesitate to hold them responsible therefore.