Bad service

I have been without a phone line and internet for more than 2 months now, I have been calling every week and get the same response every time, WE ARE WORKING ON IT, in the meantime i am paying for a service that i am not getting. When does this end when will service be restored, i am on my hand and knees TELKOM please do your jobs or you'll be loosing a lot of customers. I am patiently waiting for response to this. I am tired of of the excuses and the promises of a technician coming.