Bad Service

" ********** wrote:

Good day Telkom

U guys called me and offered A Huawei fone P 10 lite for R269per month I accepted the offer

My 1st bill was R468. 70 it was not covered by debit order due to insufficient funds then I was contacted that I will pay R938. 64 includes my 2nd invoice which was R468. 94 then I agreed then my line was terminated due to none payment it was. Fine

I called for recommendations, then I was informed that the payment has not interfaced its still with collections New Debt there is nothing they can do for me,I called again to enquiry about line reconnection I was told that debit order went through for only R703. 98 only I was informed of this when I call to request my line to be recconected as I was advice to wait 14 working I was told i short payed Telkom with R234. 66 therefore I was not getting recconected until I pay that amount. my question to them was how was that cause I got sms from Telkom informing me that R938. 64 will be debited on the 30 of November debited order funds were sufficient I was not answered I was told to go and pay and call back with my receipt before my line is opened Oooh WOW TELKOM. I left it then.I was really tired of calling

Went for my Holidays debit order went through for R503.66 on the 29 December.

Which covers my R234. 66 outstanding which I was told to go and pay and R269 which is my monthly fone installment

on the 15th January 2018 I called to check if they received their money so that I can have my line up and running again. I noticed an sms for R772. 66 was debited by Telkom my goodness

Agent told me R503.66. is not reflecting yet its still with collections I must call ********** 328 and ask them if they received the money. My goodness what should I do to get my services from Telkom my line has not been working since November, I put the fone down

I called I again the agent. was so More confused I had to tell her what to check she told me she can see the payment for R503.66. was pain on the 5 or the 8 December from collections ,she can also see I must pay R772. 66 on the 1st of January. She was also surprised when I told her that the money has been debited this morning.

Why must I pay R772. 66 when u Telkom and ur collectors and ur system takes 4 ever to interface?

Telkom iam up to the brim with ur service ek is GAT VOL what do u want from me vele.

Ur collections transfer money late to the system and I must suffer for that.

Today I went to the bank to reverse that debit order of money they took yesterday guess what the bank charges me for that I have to drive, my petrol money who is going pay me back for that. Iam still with no service

My 1st bill was R468. 70

2nd bill R469. 94

3rd bill 503.66

That is all and I have paid for this

R703. 98 paid

R503.66 paid

I will not pay for an account which is not due yet sorry, my January account is not outstanding please. I had to go and stay at a street to have a wifi access for heavens sake can I have my service up and running again ASAP

I DO NOT OWN TELKOM ANY Invoice I will pay my January account when it's due on the 31st January