Bad Service

BAD SERVICE Since the beginning of August 2017, I have been experiencing slow internet and landline phone calls of poor quality. The cause of the issue is that the wires outside my residential property need to be replaced. I lodged the fault in August ’17. In October 2017, the fault had still not been corrected (***). Each time I called in I spoke to a different consultant and had to explain the issue, with no resolve to my fault to date. In November 2017 I upgraded my line to the ‘Big Deal 4mb’ line with unlimited Telkom to Telkom phone calls. In December 2017, the original fault that I lodged in August had still not been rectified or seen to (***). My bill, however, reflected R180 for Telkom to Telkom calls even though I upgraded to the Big Deal package a month prior to this. In January 2018, the original problem had still not been addressed (***). I have not been able to use my Internet and my landline due to the damaged wires. From August 2017 till present, I have made over 50 calls to Telkom explaining my problem but there has been no solution. Every time I log a fault, it takes on average 5 weeks for my complaint to be attended to. I get an SMS at a delayed date saying that the problem has been resolved, when in fact it has not been. I do not get any feedback from technicians to explain what they have done to resolve the problem that they claim to have ‘resolved’. I also cannot use my landline, as the feedback noise is overwhelming, making it impossible to have a proper conversation. I am therefore paying R600 a month for services that cannot be utilized, and when I fail to pay on time for the poor service I am being given- I get charged interest.