BAD SERVICE

I bought a mobile landline in November, and it was working perfectly Nov & Dec. In Jan when I got back to work, we were unable to make calls, but could receive calls. I then went in to Telkom at the Hemmingways Mall to report this, I was then told that my number was never billed infact it was not even registered under my name, I didn't have an account. I was attended to by Lucia, she told me that she'll try and sort out the issue and gave me a new sim card. She advised me that she'll send me an sms once its sorted then I can insert the new sim and it will be up and running. I waited patiently for over a week, and nothing came. I then went back to the store to enquire, she told me that they are still busy at the back office. Today I decided to take the phone back to them and told her my frustration, of which I feel was not attended to my satisfaction she just told me that they are off -line and there is nothing she can, after I've waited so long. I left the phone with her, hardly 20min after leaving the store I got an sms from them saying they are attending to it. Less than an hour, I receive a call from the phone (Lucia) telling me that it is sorted....like how??!!!! She tells me that because I lashed out at her she went to the back office to request that they attend to it, why now? Does one have to get furious before they can be attended to? And she even has the decency to tell me that she was not the one that gave me the phone, and doesn't understand why I am angry with/at her...mara who is she representing? is she not a Telkom employee as well?

Hayi shame her service sucks!!!!!