Bad Service

I have been battling since installation with a Fibre line that is Intermittent. I was told when I go over to Fibre all my issues will be resolved. WELL my Fibre 10 Meg Line is worse than my 4 meg ADSL line I had. Pathetic, I have a issues resolved for 2 days and I am back to square one. My life surround phoning telkom to sort out my Fibre Line. Reported this 2 weeks ago on Twitter needles to say Ref: 127CTZ160118 - Reported 16 January @ 9h32 still awaiting a Response to resolve this Fibre Line. But let you pay on the 29th due to salary only being paid on the 28th you will pay extra for late payment. Should I charge Interest for NO SERVICE. 2 weeks now that I have had maybe 4 hours of 9 Meg line out of the 2 weeks of FIBRE.