AC
Alfred C
1 reviews | Active since Jul 2016
18 Jan 2018, 19:04
Bad Service
Dear Telkom,
We moved our business and have been trying to get our line moved into our new premises since December 2017.
After many hours on the phone, personally visiting Telkom at Cape Gate and being transferred back and forth between operators, and no-one being willing to escalate the situation or at the very least give us a date that this will happen, here I am.
We were initially told by Nosipho Maxim from Telkom at Cape Gate, the relocation will be done within a week, but when I visited her the following week to check if all is in order, she confirmed that she failed to send the request to the Technical Department of Telkom.
Thereafter, I was assisted by Michael Ntlabe, also from Telkom at Cape Gate, who then logged the relocation request and provided me with a reference number, ********** 06A.
However, it has now been a week and I have phoned almost daily, with no success, and have been told today by Michael Ntlabe to wait until we are contacted by Telkom, but no one has contacted us so far.
Therefore, for all the inconvenience caused, I now require your immediate assistance with our relocation request, as we are paying for our landline as well as our ADSL, without using the service.
Looking forward to your earliest response.
Regards,
Alfred Challis
+27 60 ********** **********
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
13 Feb 2018, 14:17Hi AlfredChallis,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Feb 2018, 14:17
Official
Hi AlfredChallis,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
AC
Alfred C's updateReviewer Update
14 Feb 2018, 16:26Thank you Launa,
Kindly note that I have the following reference numbers:
Initial Reference Number: ***A
Order Reference Number: ***A
Critical Reference Number: ***
We are doing business with Sibanye Gold Limited, Gold Fields Limited and AngloGold Ashanti Limited, who are all struggling to make contact with us since December 2017.
Therefore, due to the inconvenience caused, we are now at a point where we are loosing business from Sibanye Gold Limited, Gold Fields Limited, AngloGold Ashanti Limited and local retailers.
Thus, if our landline is not relocated within the next 48 hours, I will seek guidance from the Consumer Goods and Services Ombud and National Consumer Commission.
Regards,
Alfred Challis
+***7
***
AC
Alfred C's update14 Feb 2018, 16:26
Reviewer Update
Thank you Launa,
Kindly note that I have the following reference numbers:
Initial Reference Number: ***A
Order Reference Number: ***A
Critical Reference Number: ***
We are doing business with Sibanye Gold Limited, Gold Fields Limited and AngloGold Ashanti Limited, who are all struggling to make contact with us since December 2017.
Therefore, due to the inconvenience caused, we are now at a point where we are loosing business from Sibanye Gold Limited, Gold Fields Limited, AngloGold Ashanti Limited and local retailers.
Thus, if our landline is not relocated within the next 48 hours, I will seek guidance from the Consumer Goods and Services Ombud and National Consumer Commission.
Regards,
Alfred Challis
+***7
***
AC
Alfred C's updateReviewer Update
23 Feb 2018, 01:07Good day Launa,
Kindly note that our landline was not relocated within the requested period and since I received no response from you, I approached the Consumer Goods and Services Ombud and National Consumer Commission to advise the way forward.
National Consumer Commission - Case Reference Number - Pending
Consumer Goods and Services Ombud - Case Reference Number - 201 ********** 726
Regards,
Alfred Challis
+27 60 **********
**********
AC
Alfred C's update23 Feb 2018, 01:07
Reviewer Update
Good day Launa,
Kindly note that our landline was not relocated within the requested period and since I received no response from you, I approached the Consumer Goods and Services Ombud and National Consumer Commission to advise the way forward.
National Consumer Commission - Case Reference Number - Pending
Consumer Goods and Services Ombud - Case Reference Number - 201 ********** 726
Regards,
Alfred Challis
+27 60 **********
**********
AC
Alfred C's updateReviewer Update
07 Mar 2018, 16:06Good day Launa,
Kindly note that Telkom failed to relocate our landline for the second time now:
Facebook Response: "Hi Alfred. Your installation date is booked for the 07.03.18 between 08:00 and 16:00.^Lebo"
Therefore, I will visit Telkom tomorrow to terminate the services, or lack thereof, with immediate effect.
It suffices to state that we will also proceed with the current complaint that the Consumer Goods and Services Ombud logged with the National Consumer Commission.
Regards,
Alfred Challis
+27 60 **********
**********
AC
Alfred C's update07 Mar 2018, 16:06
Reviewer Update
Good day Launa,
Kindly note that Telkom failed to relocate our landline for the second time now:
Facebook Response: "Hi Alfred. Your installation date is booked for the 07.03.18 between 08:00 and 16:00.^Lebo"
Therefore, I will visit Telkom tomorrow to terminate the services, or lack thereof, with immediate effect.
It suffices to state that we will also proceed with the current complaint that the Consumer Goods and Services Ombud logged with the National Consumer Commission.
Regards,
Alfred Challis
+27 60 **********
**********
Telkom's replyOfficial
14 May 2018, 11:04HI AlfredChallis
Thank you for taking the time to take my call.
I will close the HP post and mark as complete.
Have a wonderful day further
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 May 2018, 11:04
Official
HI AlfredChallis
Thank you for taking the time to take my call.
I will close the HP post and mark as complete.
Have a wonderful day further
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
AC
Alfred C's updateReviewer Update
14 May 2018, 11:08Good day Keagan,
Excellent, thank you, I sincerely appreciate the follow up.
I will inform the National Consumer Commission to close the case as well.
Regards,
Alfred Challis
+***7
***
AC
Alfred C's update14 May 2018, 11:08
Reviewer Update
Good day Keagan,
Excellent, thank you, I sincerely appreciate the follow up.
I will inform the National Consumer Commission to close the case as well.
Regards,
Alfred Challis
+***7
***