NV
Noelene V
1 reviews | Active since Apr 2016
11 Jan 2018, 13:53
Bad Service
I am utterly disappointed at Telkom , I was given R500.00 without my knowledge and at the same time I had been received my free 10gb a month as I renewed my contract. I had no idea this R500.00 was on my account and I had only found out about it when the R500.00 had already been spent.
I called Telkom and they refused to help me by removing this amount of my invoice.
This is such a inconvenience as I have a budget every month and this throws me right off ad I wasn't aware of this amount on my contract.
Telkom definitely isn't a place to take out contracts.
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Telkom's replyOfficial
05 Feb 2018, 13:46Hi noelenevandayar,
Thank you for making contact with us and we apologise for a delayed response.
Kindly be advised that spend limit on the number *** has been reduced, however we regret not account credits to be passed on the account as the 500 spend limit was used previously.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Feb 2018, 13:46
Official
Hi noelenevandayar,
Thank you for making contact with us and we apologise for a delayed response.
Kindly be advised that spend limit on the number *** has been reduced, however we regret not account credits to be passed on the account as the 500 spend limit was used previously.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,