Bad Service

Last week and Tuesday we called Telkom call centre to report a fault. In December Telkom came to install our landline and wifi and did not close the wires outside our house on our property. Then we let our dogs out last week and Tuesday and the dogs bit off the wire they replaced because of it not being closed. Since we called Telkom last week and Tuesday, not one person has been in contact with myself or my husband to give us status of our query but instead we have been calling almost everyday and our fault has not even been lodged to a technician up until today. We have previously been with MWEB and have never experienced such bad service before and i am now wondering if this was a good decision to change providers.