oL
oliver L
1 reviews | Active since Dec 2017
30 Dec 2017, 10:00
Bad service
Good day , I’ve ordered a Telkom router and an iPhone , it took days to arrive and when it finally did via courier IT, after being debited, I only received the router but not the phone , I went to the store find out about the phone and what went wrong they told me everything is approved but not activated, I then asked to get the router ricad in the meantime i was then told I should call (081) 180 Which I did but also led to a dead end . As they gave me (021) ********** to call with no one answering.
I was also told both in store and online that they can’t rica the sim for me and I'm still waiting for my iPhone .
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Telkom's replyOfficial
11 Jan 2018, 09:21Hi legoraolly,
Thank you for sharing this matter with us,
we sincerely apologize for the experience you've had to encounter.
Please advise on where the order for the devices was placed (Online, at the store "Name of the branch", or contacted by a sales rep)
also provide us with your ICCID number (20 digits on your sim starting with 89) for activation.
Ref AI*** has been created for this interaction.
Regards,
Asithandile
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 09:21
Official
Hi legoraolly,
Thank you for sharing this matter with us,
we sincerely apologize for the experience you've had to encounter.
Please advise on where the order for the devices was placed (Online, at the store "Name of the branch", or contacted by a sales rep)
also provide us with your ICCID number (20 digits on your sim starting with 89) for activation.
Ref AI*** has been created for this interaction.
Regards,
Asithandile
Telkom Social Media Team
Best regards,