Bad service
Good day
On the 24th of November 2017 I attempted to purchase 20gigabyte data bundle of the Telkom App for my WiFi home network which the App gave me an error and I attempted several times which also gave me an error.
After several seconds I received 2 sms from telkom that 40 gigabyte has been purchased for account number ********** 31
I called Telkom to reverse on bundle as I only needed one, with case number ********** 9 with an indication it will be resolved in 8 working days
Today my account reflects 697 outstanding
Mr. Tshepo Boshielo
Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,