Bad Service

Item: Telkom
Rating: 1
Author: Gustav P

I have internet problems and got this CTK number: 605CTK051217 on the 5th of December. On the 10th of December I still had no response from Telkom or any technician. So I phoned again on the 10th and received this so called escalation numer: ********** . Today 13 December still no response whatsoever from Telkom and my internet is still down. Telkom used to be a good company but are useless these days

Helpful (0)

Replies (2)

Telkom's replyOfficial

27 Dec 2017, 09:36

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply27 Dec 2017, 09:36

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Gustav P's updateReviewer Update

01 Jan 2018, 22:01

I just want to warn anybody that is considering getting Telkom internet. DO NOT. On the 5th of December 2017 I called Telkom's customer care because our internet was down. I got this ref number 605CTK051217. On the 10 Dec 17 I phoned again and received escalation nr: ********** . I already listed a bad review on hellopeter but up till now 1 Januarie 2018 Telkom didn't even respond and still no working internet. Tekom's sevice is worse than ever. Sad to see

Gustav P's update01 Jan 2018, 22:01

Reviewer Update