Bad Service

I upgraded my cell phone contract online to a black friday deal that was being offered. I am still awaiting communication with regards to my upgrade. I do not have the phone, I have new data etc but no one has contacted me regarding my upgrade. The telkom stores say they cannot assist me. The numbers given to me do not help as no one answer their damn phones. Is this the service that you give to loyal customers. It's ****** pathetic and I am very unhappy and frustrated. If I had known this is the service I would receive, I would have not bothered upgrading my contract. I would have went to another service provider that is better able to assist me. At the end of the month you guys will deduct the premium for the month for contract like its nothing. In the meantime I have had no service at all!