Bad Service

It has now been months that I am sitting with the same problem that Telkom fails to fix every time I log a complaint. I have to call in every week a minimum of 2 times a day to have my port reset.With every call each of the consultants will try and spin me a different story. Telkom has not sent or have a senior management staff member contact me regardless of my request to do so as to resolve the issues I'm faced with. I should have known better when I started out with this contract which after 2 months I wanted to upgrade my account from 2mb to 4mb when I got told that I'm on a month to month contract which I know I never signed up for it. Then being signed up for the 4mb line they found it necessary to charge me for a 10mb line. Since resolving the overcharge, my line and service has been intermittently which I had 3 technicians out to my home to try and find the fault and for every time they close my complaint ticket, its fixed for a few hours then its back to square one. I have this contract for months now whitht the same problem of running speeds like 1.54 download which I am paying for a 4mb line in my opinion Telkom is in fact ripping me off meaning that they busy **********ly overcharging me.