bad service

I went to a Telkom Mobile store in Plk to get a data contract, Innocent the guy that was helping me on the day told me it was approved but their system got 'stuck' & that he would call me back. He failed to do that. I went back to the store on 3 occasions, I was told he was on leave. So because he is on leave I had to wait? After interacting with some other sales consultants there I decided to change the contract type. Innocent now needs to cancel the previous contract and that is taking forever and he has failed to keep me updated again. Now he advises I have to wait 7 working days after having waited 4days for him to come back from leave? I asked him for the reference number for the cancellation and he did not have that. I contacted the call centre and they are telling me no cancellation process has been lodged (as per Claudia Abdul). If that is not even done when will it happen? I have never experienced such disregard & bad service from a service provider. This makes me realize I should have heeded my friends warning to not even go there, as he said I would receive the worst service. BAD SERVICE AT ITS BEST! Can this be sorted ASAP. I foresee a debit order going through before..