Bad service!

I placed an order last year dec for a phone with telkom.never received any feedback or status of order up until about feb 2017,i was called and the order was confirmed,i was advised an amount would be debited,the agent also said should i not be approved i would receive the money back..now i havnt received a phone so according to me i was declined but shame its been so many months and ive sent so many msgs even sent proof that payment was taken and still im waiting for the refund..what upset me even more is the fact that more than one credit check was done by telkom,i mean i only agreed to one..its december again and still im waiting.so fed up with this service