Bad service!!!

I saw the Telkom black Friday deals at midnight and I went to the store very early in the morning and waited from very early in the morning to get the Black Friday deals only to find out that the deals were online only. I app**** for 3 deals, 2 phones and 1 modem, I received a call from ********** and spoke to Shannon to whom I spoke to for 21 mins on the 24/11/2017. However the 5 security questions I was asked I failed (you'll ask with whom I have finance with yet you'll don't consider that the options could be different banks and you cannot select multiple, only 1 selection). Anyway she said she will hold the device for me and will call me on Saturday 25/11/2017. I got no call so I went back onto the website and requested a call back. I just received 3 emails that states ''Thank you for your online application. Unfortunately your application has been declined during our initial pre-vetting stage.'' This is ridiculous!! I already have 2 contracts with Telkom and I can easily afford the specials I am applying for, I am very angry and upset. I want the deals I app**** for and I will take this matter further should I not get adequate feedback, I made a lot of effort into this and I don't appreciate this treatment from Telkom. I am a loyal Telkom customer and I advise everyone to get Telkom, I don't appreciate this bad service and treatment I am currently receiving. I am awaiting feedback.