Bad service

My wife was on a Smartplan 100 with Telkom. We went to the BAYWEST Branch of Telkom in Port Elizabeth. She did a upgrade on the 20th of June 2017 with "agent Landum" invoice ********** 84. The start date 20/6/2017 plan ID ********** .

She was now suppose to be on SMARTPLAN 100 which ment that she would not pay more than a R100 a month. The next two months her account went over R500 a month.

We went back to Telkom in BAYWEST to find out what is going on as she cannot pay R550 We were the asked "Where did you do the upgrade" Who did it. The agent was shocked when I told her that she did it and she sighned for it.

A male agnet "Mcnamam" then informed us that the upgrade was not done and that he will do it. order no ********** 14 system id ********** 81

The problem is that Telkom did not change the contract as they were suppose to do. My wife was under the impression that she is on a contract that would not allow her to go over R100.

We complained to Telkom and they just came back and informed us that it is not there problem my wife made the calls. BUT THEY NEVER UPGRADED HER AS PER THERE OWN DOCS.

We need telkom to pay her the money back that she lost