Bad Service

Hi, I took out a contract at Telkom Promenade branch in Mitchell's Plain. Initially I was very impressed with the service I received but then the very next day my problems started. I was originally with MTN but ported my number to Tell a few months ago. I wanted to use the same number for my contract. The sales lady never told me that I would encounter problems. It took them 5 days to change my number to contract. I am not sure what happened during this time as they have given me 2 different Telkom numbers. I went to the store and another sales assistant told me he would follow up which I doubt he did. On the 7th day I took the device back because the phone had to be charged twice a day. When I went back another sales lady imp**** that I was lying as I should have brought the phone back sooner. Let's not forget that the policy said 7days for OBF. As this sales consultant spoke to her manager in the back office I overhead her collecolleague explaining the insurance policy and then he would give the customer a printout. I asked the consultant that was assisting me to give me also a printout of my insurance agreement and she told me that I did not take out insurance. By this time I have had it with the incompetence of the staff. I was told that I would receive message the next morning with regards to my new device. I went to the store the evening to find out as to why I haven't received message and I was told that they tried contacting me and could not get hold of me. Clearly they did not try hard enough as they could have spared me the trip. Now it has been another 5 days without a device that I am paying for.