Bad service

I logged a complain on the 2nd november that my telkom adsl line was down. After asking me relative questions they logged a call and this was my reference"Telkom SA: Dear Customer, Fault 265CTK021117 has been created for Service ID ********** 806. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. " Telkom said they allocated a specific technician will be send on monday but no one arrived. I called to complain on monday through to Wednesday and got various excuses why no one arrived to sort the problem out. Finally on wednesday I got through to a superviser named Sitabiso and he said a technician will be there on friday at 9am but again, no one came through. I called back and they said that a technician will be there in the cause of the day. It is 18h20 and no one has arrived. Its been 9 days without any internet that is not acceptable. Please assist. Shanoo **********