Bad Service

I called Telkoms fault line this morning at 10:15am to report a fault on our line. I told the call centre agent that the line was off the pole and was in the road, in other words completely broken and a new line would need to be installed. I also advised him that I work from home and therefore need this fixed asap so that I can continue working. He said he would add the notes and send someone asap. I called back again at 14:00 to ask when this would be resolved, again said that the line was completely broken, probably taken out by a truck and that it was urgent. The lady said she would add the urgency to the notes and the technician would call me when he got here. Just called again 17:30pm (NOTE 7 hours later!) the call centre agent tells me that they are trying to fix the problem remotely. I ask him how this is possible since I told the last 2 people I spoke to that the line is OFF, BROKEN, HANGING FROM THE POLE. He says this wasn't taken note of and he will now add it to the notes. I have lost a whole day of work due to the incompetence of Telkom's staff and still have no idea when they will be here to fix the line, or if they are going to continue to try fix it remotely. I am disgusted by this lack of service.