bad service

not good service given from Telkom. we went to the branch at walmer port Elizabeth which is 150 km from us. to transfer my home line from one name to another. all paper work was done and all requirements was given. this happened on the 14 of spetember 2107. after further enquires about this and nothing was done as yet. not Telkom supervisors or staff can give answers as to why it's not done. I am getting sassa pension and would like to know how I can afford to pay all the arrears because of Telkom not doing their job properly, after enquires today as to why is not done. the supervisor Hosua would have phoned me back within an hour and am still waiting. last week I enquired and the supervisor said he phone me back am stil waiting.