NL
Nerise L
1 reviews | Active since May 2017
03 Nov 2017, 15:54
Bad service
Telkom has been giving me the run around for 2 months now if my telephone line is not disconnected than my account is in advance, the sim faulty. Someone from Telkom promised to phone me on Wednesday but to date no one has been in touch. My phone has been off for almost a year and on for two months now, how the hell do you people expect me to pay an account if my phone has been off for so long ????I bought R250 airtime where they were to deduct R208 but my phone is still off, I've been put through to a different department each time when I phone and no one seems to be able to help me disgusting to say the least I expect you people to sort out your **** and get back to me
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
06 Nov 2017, 11:48Hi Nerise1982,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply06 Nov 2017, 11:48
Official
Hi Nerise1982,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
NL
Nerise L's updateReviewer Update
11 Nov 2017, 12:32So since 06/11/2017 I have still not received any feedback from Telkom so much for customer service but I guess you lack in that aspect of your business, you better sort this **** out as I am being inconvenienced the damn frustration of this whole situation so I suggest you get your MD to give me a call to have this matter resolved as I do not want to speak to anyone else all of you are just plain right *********** who the hell is in charge of your customer service surely you people should be able to try and understand my frustration
NL
Nerise L's update11 Nov 2017, 12:32
Reviewer Update
So since 06/11/2017 I have still not received any feedback from Telkom so much for customer service but I guess you lack in that aspect of your business, you better sort this **** out as I am being inconvenienced the damn frustration of this whole situation so I suggest you get your MD to give me a call to have this matter resolved as I do not want to speak to anyone else all of you are just plain right *********** who the hell is in charge of your customer service surely you people should be able to try and understand my frustration