Bad Service

For more than a month we have been experiencing slow internet and high ping! After testing the line and all cables on the premises, we still paying for a line that runs half the speed than it should.

I understand that connectivity can get congested from time to time, but my point is; Telkom has this bad habit of limiting users internet speed when they feel like it. Most users don't realize it but it does happen. i check my line speed every day and at least once a month they either break it or slow it down for reasons they only know! I don't have a Cap nor am i reaching my download limit every month, so can anyone explain to me why my line gets downgraded?

Keep in mind that im still waiting more than 10 days for a solution and feedback! This would be my 34 call logged in 2 years!!!!! (Internet down, area fault, cables ******, slow speed, and so on!!!) I have more Telkom issues than anything else!!! So i wonder how much money Telkom has *****ed me with more calls than there is months in a year!!

Think about it!