BAD SERVICE

So after i mentioned my story in the morning i called in the call center again which they referred me to another department the consultant i spoke to informed me that according to they systems my phone was never received at the telkom repairs and that they do not have any records that shows that my phone was handed the worst part is that the store Telkom that i gave my phone into never gave me any documents to sign as i said earlier on that thisis the most painful experience ever i haven't received any respond or feedback from telkon about this issue and i regret deciding to do business with them all i ever wanted was feedback as they promised me they will when they made the saleof the phone i am still saying that i have never missed a payment in this deal and i have to deal with my own query like i work for Telkom but yet im just a customer its painful and disgusted to see a company treat they clients like this so practically i am paying for a phone that the store Telkom and repairs managed to ***** and sell without even thinking twice i am paying for a phone that does not exist in my name