bad service

I have app**** for a phone contract with Telkom which was approved over the phone , on Wed the 18th the phone was delivered to me at about 9 am I called them for activation they told me it will be active in 24 hours ..I tried calling them the following day they said they have technical problems it will be fixed in few hours .I kept calling them the entire day on Thursday with no luck of reaching any consultant other than listening to their music for more than 10 minutes , they still didn't get back to me..today it's Friday I called them again with no luck ...what's the point of buying a cellphone if it's going to be a toy in my bag ?? I just want them to come collect their phone and cancel the contract with them , it seems like we not going to have a good relationship with Telkom.