**Bad Service**

in early July I logged a call with Telkom's call centre, ref no: 326CRZ080715. to date no-one from Telkom has had the decency to contact me. <br> it has been almost two months down the line and my telephone line is still not working. every call I have made since the report I promised a technician would be sent within a day or two and the problem would be resolved.<br> 08/07 - call logged (***)<br> 21/07 - call logged escalation ***<br> <br> Is this the level of service that Telkom wants to be associated with?<br> <br> Am I expected to continue to pay for a service that has not been rendered to me?