WT
Wayne T
1 reviews | Active since Oct 2017
13 Oct 2017, 19:33
Bad service
We pay for a 8mb line but the speed we get is 0.03 mb per sec. So i phone telkom ha what a joke waiting for 21 min on tje phone someone awnsers do some tests and then they tell you its your line but dont worry the technitions is busy with your query so i ask how long will it take to be resolved sorry sir we dont have a turn arowned time ( WHAT!!!!!!) So they gave me a ref number (465CTZ121017)for my call and 24 our later still no feedback.
Please help !!!!!!
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Telkom's replyOfficial
19 Oct 2017, 11:12Good Day
Thank you for allowing us the opportunity to assist further on your query.
A technician has already cleared ref 465CTZ121017 after he replaced a faulty aeriel cable. Your profile port in on "profile optimization" and only syncs just above 5Meg. I have decide to adjust it to "Fast Path" and it is now syncing at 8Meg with no defects detected. Kindly reboot your modem, test, and "Private Reply" feedback.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Oct 2017, 11:12
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
A technician has already cleared ref 465CTZ121017 after he replaced a faulty aeriel cable. Your profile port in on "profile optimization" and only syncs just above 5Meg. I have decide to adjust it to "Fast Path" and it is now syncing at 8Meg with no defects detected. Kindly reboot your modem, test, and "Private Reply" feedback.
Kind Regards
Tumelo
Best regards,