Bad Service

19 May 2017 - Send cancellation for my account. Account never cancelled and only when I went into store cancellation was done 07 September 2017.

SMS was received refund will be done of R 2 376.30 with in 7 working days. Monies still not received phone call after phone call they stated that I need to wait for my invoice, but on the system they can see the amount they need to refund.

Telkom advise I need to wait for invoice - September Today 09 October I was advised by the Call Center Manager I need to wait until end of Octobers invoice.

This is not my fault that Telkom does not know how run a company it is my money and there is issue after issue with excuses so they do not need to pay any money back.

Plus the best part is when you own them there is interest included but I have been waiting 4 months now for my refund but I my not ask any interest.

I want a phone call back stating that the refund will be processed today and money will be available in my account today.