Bad Service

Good day, Telkom suspended my account because I missed one month payment and so on the 23rd of September they deducted the full payment from my account and ever since I have been contacting the call centre I get told to wait for 14 days and sometime their agents lie and tell me they are unsuspending my account. My 12 year son has been missing from home since the 27th of September 2017 and a long standing customer of Telkom I pay every month but now Im suspended and I cant even make calls with regards to my sons situation. My number is ********** 003 can you upgrade your system that when payment is made you immediately unsuspend the account. I need to make calls I have made payment its more than two weeks now I am being told its unfortunate I must wait