JW
Jean W
1 reviews | Active since Apr 2017
30 Sept 2017, 11:13
Bad service
On 25 September my ADSL line just went dead after weather. I logged a fault the same night and the wait began. I phoned Tuesday to follow up on this call and they were apparently trying to work on it remotely. When i phoned Wednesday and Thursday their stories differed, one call centre agent told me my fault is with the technician and the next day they told me nothing has been done and it had to be escalated. It is now 5 days later and still nothing from Telkom. This is pathetic service from them as either their agents are *********** or just lying to me. When will my fault be sorted??? I currently have no internet and have work to do.
Helpful (0)
Replies (8)0
Replies (8)
Telkom's replyOfficial
06 Oct 2017, 09:30Hello Jeanvanderwesthuizen68
The fault is awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners and management for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply06 Oct 2017, 09:30
Official
Hello Jeanvanderwesthuizen68
The fault is awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners and management for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
JW
Jean W's updateReviewer Update
06 Oct 2017, 09:43Hi, will this fault be fixed today? As we are now on the 11th day. They have escalated it. We are losing incoming on our business at home because of this. Will i be reimbursed for the 2 weeks the service was down? Surely i can't pay for that?
JW
Jean W's update06 Oct 2017, 09:43
Reviewer Update
Hi, will this fault be fixed today? As we are now on the 11th day. They have escalated it. We are losing incoming on our business at home because of this. Will i be reimbursed for the 2 weeks the service was down? Surely i can't pay for that?
Telkom's replyOfficial
06 Oct 2017, 10:58Hello Jeanvanderwesthuizen68
The fault has been assigned to a technician.
A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply06 Oct 2017, 10:58
Official
Hello Jeanvanderwesthuizen68
The fault has been assigned to a technician.
A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
JW
Jean W's updateReviewer Update
06 Oct 2017, 11:26There is a tech at my house now. How do i get a reimbur*****t for the 2 weeks? What steps do i follow?
JW
Jean W's update06 Oct 2017, 11:26
Reviewer Update
There is a tech at my house now. How do i get a reimbur*****t for the 2 weeks? What steps do i follow?
Telkom's replyOfficial
07 Oct 2017, 08:24Hello Jeanvanderwesthuizen68
A credit should be provided from the date the fault has been reported to the date it gets cleared off on the system as repaired, it should reflect on your next invoice.
Please confirm if this query can be closed as resolved?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply07 Oct 2017, 08:24
Official
Hello Jeanvanderwesthuizen68
A credit should be provided from the date the fault has been reported to the date it gets cleared off on the system as repaired, it should reflect on your next invoice.
Please confirm if this query can be closed as resolved?
Regards
Noleen
Telkom Social Media Team.
Best regards,
JW
Jean W's updateReviewer Update
07 Oct 2017, 08:26Hi, query can be closed. I will be having a look at my invoice thanks
JW
Jean W's update07 Oct 2017, 08:26
Reviewer Update
Hi, query can be closed. I will be having a look at my invoice thanks
JW
Jean W's updateReviewer Update
07 Oct 2017, 08:27Hi, query can be closed. I will be having a look at my invoice thanks
JW
Jean W's update07 Oct 2017, 08:27
Reviewer Update
Hi, query can be closed. I will be having a look at my invoice thanks
Telkom's replyOfficial
11 Oct 2017, 12:28Good day.
Thank you for the feedback. If you notice any discrepancies on your next invoice, please let us know in a new post.
Kindly note that this query will be closed.
Hope you have a great day further.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply11 Oct 2017, 12:28
Official
Good day.
Thank you for the feedback. If you notice any discrepancies on your next invoice, please let us know in a new post.
Kindly note that this query will be closed.
Hope you have a great day further.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,