Bad service

Good day Thank you for taking the time to respond. I called Mondo and Telkom yesterday. Mondo was unable to assist me because it is outside their 7day period. I called Telkom and Mpumelelo Hlatshway assisted me, he forwarded the cancellation form via email. I have submitted my cancellation request to Telkom cancellations department. I hope this will be resolved soon. Telkom will benefit from my money when I have not even been able to access any of the "promised" benefits. This whole deal was a waste of my time and money.

So, I finally got a call from Telkom. I had communicated with telkom via email and by phone to query the progress of my cancellation. I have cancelled a contract with Telkom after being mislead by Mondo. I cancelled it in September. Turns out I was billed much more than I was expecting. Now I will possibly be charged a cancellation fee too. This telkom deal has given me more stress and financial loss than anything else. I am so disappointed in telkom.

Good day I am stil paying for a contract I have cancelled in September 2017. I have the correspondence and names of people I have contacted. Please assist as I am truly appalled at the bad customer service of your call centre agents, beyond rude and ***********. I requested to talk to a team leader but was told nobody in the call centre can help me (what a joke). Anyway, all I can say is that Telkom does not value service or service delivery nor their clients.