BAD SERVICE

It is with great disappointment, sadness and utmost disgust that I write this email regarding the way I have been treated by TELKOM. On the 25TH August 2017 I took up the R199 20GB with TELKOM ROSEBANK ( which I will elaborate further down the email). I have received my statement on the 13th September 2017 with the balance of R774.88 due end of September. If I knew this was going to cost me so much I would have not opted to take this contract at all.I feel that I was mislead because that is not what I have agreed on. I have signed a contract that says I will be paying only R199 per month and top up when it’s finished, again at the end of September I will be paying a Pro rata from the 25 August which is not going to be more that R199 and September R199 and not pay for a Device and only pay for an activation fee. This is the deal TELKOM had in the month of AUGUST. YOUR CALL CENTRE URGENT TOLD ME WITH THIS DEAL YOU CANNOT TOP UP. I WAS THEN TRANSFERRED TO A SALES DEPARTMENT TO REAP ME OFF AGAIN SO IT IS CLEARL TELKOM JUST WANTS TO FIX IT BY SELLING ME ANOTHER DEAL WITHOUT ADDRESSING MY CONCERNS. I AM BEING GREATLY DISSAPOINTED BECAUSE I PURCHASED IN GOOD FAITH AND WHICH NO ONE IS WILLING TO TAKE RESPONSIBILITY A friend took a same contract on the day her bill is only R284. After not getting no joy from Telkom Rosebank. I have received a call from your Contact Centre on the 14th September sadly not a single person is willing to sort out my query, instead I have been transferred from pillar to poster by your Call Centre Agent. All those Agents has been very unprofessional in the way they dealt with me and to think this is how TELKOM should be treating customers is at the very least disappointing and hurtful. If I had known how bad the service is I would have not opted to take this contract at all.