Bad Service

On the 19 May 2017 a cancellation was send to ********** to cancel my account as we have relocated. My account was only cancelled in September 2017 after 17 mails and several phone calls with the same out come I needed to go to Telkom Shop - 12 September - and only then they cancelled the account.

The monthly fee was still deducted form my account, in store the lady logged a dispute stating that the monies will be refunded within 7 Days.

Today after speaking to a manager - the monies will only be refunded with the next invoice this will be on the 09 October 2017.

This is not acceptable they can take your money easily but when it comes to refund there is always problems.

I would like my money to be refunded today 19 September 2017 in my account.