Bad service

What poor and pathetic service you have Telkom. My partner and I were at your Canal Walk, walk-in store (my partner) to apply for two contracts. Now I was told by your friendly call centre agent that we can do so but would need to do it on separate times. At the store we told the guy what we want and what we were told by your call centre. He then told us we don’t have to wait, we can do both applications. We then took his advice and proceeded. After everything was done he came to us and told us the system put the applications on hold and was referred to him manager that needs to approve it. We left, that was on Thursday 14/09/2017. We went in the next day and were told it’s not done yet but they will call us later. We received no call. I then call the ********** 939 number and was told the applications was send for credit vetting, fine I understand. In this time and up to now no one called us to inform us of this. We had to call every time to find out what the hold-up is. Today I called again and was informed the application was declined, but a new case was opened. I asked why, and was told the store didn’t forward all the documents. In the first place we were told by the store, “documents was send to the manager for approval” only when we called we got the right info. No my question is, why was the store person not upfront with us, why was he eager to process both application after we informed him what I was told, why didn’t any one call to let us know what is happening???? No we have to wait even longer for everything to be submitted and completed. We do not stay near the store, it’s costing us petrol money to drive up and down for **** service. Can we please have this **** sorted out soonest please: You can contact me for personal details. We wanted to go to Vodacom to do this but chose to come to Telkom and this is what we have to deal with……..what a waste of time.