Bad service

I have the worst experience with Telkom employees. I have not been contacted back to date ans it looks like my complaints is falling on deaf ears. I have been told the matter has been escalated however no one actually calls to confirm ir keep me updated on what us being done to resolve my issues. I have to wasting airtime and data to get my matter resolve. I dont want case numbers anymore. I want this matter resolved and fix and I want yiu guys to call me to keep me updated. Escalating means passing the bucket and the result leads to my issue not being solved I will continue to write bad reviews till I get the service needed to solve my query. By the end of the day I want a call back on what's being done to resolve my query. I am not waiting ant longer because this bad service has affected my work. I have repeatedly advise that I work fron home because I am a after hours agent for a online travel agency hence the reason why I need Adsl. I made it clear from the day I opened my account. The cable guy at this point should contact me directly to keep me up to speed on how he is fixing my problem.