Bad Service

I have app**** for an ADSL line with telkom about a month ago. A technician came to my house and advised that our area had underground cables and that we should dig a 16m ditch for them to lay the cables in as their technicians is not qualified to do it. I have never heard something so rediculous why is this my responsibility? It is not my problem if you don't employ qualified staff to provide the service. This is a Service telkom is going to provide me with and it remains their property!! Telkom then made ANOTHER appointment for a technician to come out to my property I was even sent two reminders of the appointment. I took off work in order to be home NOBODY pitched or even had the decency to phone. Telkom if your service is so bad before I even have the connection or two year contract HOW BAD WOULD AFTER SERVICE BE?????? You can keep your Lines etc. This has been such a dissapointing experience.