Bad Service

I have changed my Internet Service Provider (ISP) from MWEB to Axxess. Service with MWEB ended 31/07/2017. MWEB handed the line back to Telkom (Ref: ********** 50A) to put the line back in the "Holding Pool". I contacted Telkom on a weekly basis to follow-up on this, as the new ISP (Axxess) can't get the line because it has not been transferred back by Telkom. Telkom keeps on telling me that MWEB must release the line, MWEB keeps on telling me that they did (hence the Telkom referrence number)....It is now the 4th of September 2017 and still Telkom does not want to help me and MWEB says there is nothing they can do as they did hand the line back.