Bad Service

I phoned the Telkom call center on 21 August 2017 to find out about uncapped internet deals. After being on hold for 45 minutes I eventually spoke to someone at the call center who informed me that there is no ADSL lines available in our suburb. I asked about uncapped WIFI routers and was transferred to another department. I was put on hold for another 30 minutes. The lady told me again, sorry, no uncapped WIFI available in your area. I asked to speak to the supervisor, Mrs. Mariamo Pillay who informed me that there are no uncapped internet deals available for our areas. I asked to speak to her manager, Mr. Thando Mantakana (The manager of sales), but apparently he was in a meeting and could not attend to my call. Mrs. Mariamo Pillay took my details and said he would phone me back. I am still waiting for his call and it has been 13 days. I phoned the call center on 23 August to speak with Mariamo Pillay, but she was unable to attend to my call (she could not be found in the call center according to Nokobonga Dube). Nokobonga Dube took my details and said Mariamo Pillay will give me a call back. Again, it has been 11 days since the 23rd of August and I have not received a call back.

I am extremely unhappy with the service that I have received from Telkom. I would like to have uncapped internet at my house and Telkom just says there is no infrastructures available. I find this to be a really bad service, as it is the 21 century and internet is no longer a luxury, but a necessity in our household. The other capped internet options are extremely expensive for what you get, and I am therefore going to push for uncapped internet to come to our suburb. We live in the middle of East London. I cannot understand why the infrastructures for uncapped internet is not in place.