Bad service!

I attempted to take out a new contract online. Package was 1gb freeMe. Hauwei p10 plus + fit watch + 20 gb free data. Price R589pm. After submitted my application I received a notification that I would be contacted within 48hours as they needed to do a credit check. The next day I was called and informed that the credit check was unsuccessful. After a lot of querying and calling around it turns out my check was unsuccessful because of an unpaid Telkom account amounting to approx R160 which I had been owing since June this year. Again, I queried this as I know I didn't have any unpaid telkom account. Eventually it was determined that it was an error on Telkom's side. However, I apparently now need to wait for telkom to inform the credit checking company that it was an error. The deadline for this special is 31/08/2017. It's not the 30/8/17. Nothing has been resolved. I haven't been contacted by anyone from telkom. I eventually took it upon myself to just call the new contracts division. The most help that the lady on the phone could offer was to attempt to reapply for me online now because apparently my initial application is missing. Before applying she checked for stock of the phone - no stoc**** So now, due to an error on Telkom's side, it's the day before the deadline and I cannot apply for the phone because there's now no stock. But even if there is stock I still don't even know if my credit check will be successful because nobody from telkom notified me that anything's been rectified. This is ridiculous. So now Am I expected to miss out on this deal through no fault of my own?