Bad Service

This morning, I downloaded Telkom App in order for me to be able to pay for my account. The app gave me an error message, where I have to link my account, in order to view my balance. I have spoke to a minimum of five consultants who were not keen to assist me, but keen on referring to a different department. I have wasted half of my day, calling them, with no luck.

I downloaded the app with the aim of making my life easier, but I feel it was just a waste of my data and time, and money.

No one seems to know what is expected of them. Every consultant are waiting to refer me to a different department.