TJ
Theresa J
1 reviews | Active since Aug 2017
28 Aug 2017, 20:10
Bad service
Good day
After several calls made to Telkom regarding wifi that's not working we still not connected. It's been going on like this for the last 2 and a half weeks.
Can't do my work without the internet connection.
Please assist
Helpful (0)
Replies (8)0
Replies (8)
Telkom's replyOfficial
03 Sept 2017, 16:40Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is .AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 16:40
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is .AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
TJ
Theresa J's updateReviewer Update
06 Sept 2017, 15:34number affected - ***
Owner of account - Thomas J Johnson
TJ
Theresa J's update06 Sept 2017, 15:34
Reviewer Update
number affected - ***
Owner of account - Thomas J Johnson
Telkom's replyOfficial
07 Sept 2017, 09:51Hi Theresa
Unfortunately ref 24CVK070817 is linked to a area fault. Cables were ****** and telkom is still in the process of replacing them. Technicians just completed jointing process. Kindly make use of integrated sim card for now till this issue has been resolved, you can visit any telkom shop for details.
Regards
Tumelo
Best regards,
Telkom's reply07 Sept 2017, 09:51
Official
Hi Theresa
Unfortunately ref 24CVK070817 is linked to a area fault. Cables were ****** and telkom is still in the process of replacing them. Technicians just completed jointing process. Kindly make use of integrated sim card for now till this issue has been resolved, you can visit any telkom shop for details.
Regards
Tumelo
Best regards,
TJ
Theresa J's updateReviewer Update
07 Sept 2017, 17:34This is so unexceptable!!! How long does it take just to sort out this cable problem??
TJ
Theresa J's update07 Sept 2017, 17:34
Reviewer Update
This is so unexceptable!!! How long does it take just to sort out this cable problem??
Telkom's replyOfficial
08 Sept 2017, 11:24Hi
Unfortunately we have no control over cable theft or this type of crime.
Cable faults usually take a bit of time that ordinary faults because of issues around it. For example, technician must first be dispatched and if finds out cables have been ****** then, a case must be reported to the police station, Other technicians must evaluate the extent of the damage such as the description of the cable, if its 100m or 150m and so on, type of cable 1600 pair, 2400 pair and so on, and many other factors. History of cable theft in that area and then telkom will have to decide if the cable should be replaced or convert the whole area to wireless services. If the cable will be replaced, then the equipment will be ordered. If it is an underground cable, the contractors will be tasked to dig, cables jointed after that, then a filed technician be dispatched again to further assist. These are just highlights of the processes involved in replacing ****** equipment.
Telkom introduced an integrated sim card that you can use while your line is down. At least this should keep you connected while we are busy fixing the fault. Sometimes cables replaced today and ****** again the same day, it is quite a big problem.
In this ref jointing was completed but on the 7th of August, a field technician has handed over back to TBI (People who deal with equipment replacement). There is no further update at the moment.
Regards
Tumelo
Best regards,
Telkom's reply08 Sept 2017, 11:24
Official
Hi
Unfortunately we have no control over cable theft or this type of crime.
Cable faults usually take a bit of time that ordinary faults because of issues around it. For example, technician must first be dispatched and if finds out cables have been ****** then, a case must be reported to the police station, Other technicians must evaluate the extent of the damage such as the description of the cable, if its 100m or 150m and so on, type of cable 1600 pair, 2400 pair and so on, and many other factors. History of cable theft in that area and then telkom will have to decide if the cable should be replaced or convert the whole area to wireless services. If the cable will be replaced, then the equipment will be ordered. If it is an underground cable, the contractors will be tasked to dig, cables jointed after that, then a filed technician be dispatched again to further assist. These are just highlights of the processes involved in replacing ****** equipment.
Telkom introduced an integrated sim card that you can use while your line is down. At least this should keep you connected while we are busy fixing the fault. Sometimes cables replaced today and ****** again the same day, it is quite a big problem.
In this ref jointing was completed but on the 7th of August, a field technician has handed over back to TBI (People who deal with equipment replacement). There is no further update at the moment.
Regards
Tumelo
Best regards,
Telkom's replyOfficial
08 Sept 2017, 11:24Hi
Unfortunately we have no control over cable theft or this type of crime.
Cable faults usually take a bit of time that ordinary faults because of issues around it. For example, technician must first be dispatched and if finds out cables have been ****** then, a case must be reported to the police station, Other technicians must evaluate the extent of the damage such as the description of the cable, if its 100m or 150m and so on, type of cable 1600 pair, 2400 pair and so on, and many other factors. History of cable theft in that area and then telkom will have to decide if the cable should be replaced or convert the whole area to wireless services. If the cable will be replaced, then the equipment will be ordered. If it is an underground cable, the contractors will be tasked to dig, cables jointed after that, then a filed technician be dispatched again to further assist. These are just highlights of the processes involved in replacing ****** equipment.
Telkom introduced an integrated sim card that you can use while your line is down. At least this should keep you connected while we are busy fixing the fault. Sometimes cables replaced today and ****** again the same day, it is quite a big problem.
In this ref jointing was completed but on the 7th of August, a field technician has handed over back to TBI (People who deal with equipment replacement). There is no further update at the moment.
Regards
Tumelo
Best regards,
Telkom's reply08 Sept 2017, 11:24
Official
Hi
Unfortunately we have no control over cable theft or this type of crime.
Cable faults usually take a bit of time that ordinary faults because of issues around it. For example, technician must first be dispatched and if finds out cables have been ****** then, a case must be reported to the police station, Other technicians must evaluate the extent of the damage such as the description of the cable, if its 100m or 150m and so on, type of cable 1600 pair, 2400 pair and so on, and many other factors. History of cable theft in that area and then telkom will have to decide if the cable should be replaced or convert the whole area to wireless services. If the cable will be replaced, then the equipment will be ordered. If it is an underground cable, the contractors will be tasked to dig, cables jointed after that, then a filed technician be dispatched again to further assist. These are just highlights of the processes involved in replacing ****** equipment.
Telkom introduced an integrated sim card that you can use while your line is down. At least this should keep you connected while we are busy fixing the fault. Sometimes cables replaced today and ****** again the same day, it is quite a big problem.
In this ref jointing was completed but on the 7th of August, a field technician has handed over back to TBI (People who deal with equipment replacement). There is no further update at the moment.
Regards
Tumelo
Best regards,
TJ
Theresa J's updateReviewer Update
08 Sept 2017, 13:13I hear you, but does it really take that long to fix cables?
Please explain this "Telkom introduced an integrated sim card" we are not in a possession of such sim. We can't even make use of our home telephone to make or receive calls.
TJ
Theresa J's update08 Sept 2017, 13:13
Reviewer Update
I hear you, but does it really take that long to fix cables?
Please explain this "Telkom introduced an integrated sim card" we are not in a possession of such sim. We can't even make use of our home telephone to make or receive calls.
TJ
Theresa J's updateReviewer Update
11 Sept 2017, 20:53Hi
Please give feedback regarding this matter.
TJ
Theresa J's update11 Sept 2017, 20:53
Reviewer Update
Hi
Please give feedback regarding this matter.